Your Privacy Is Our Priority

1. What Types of Information Are Collected

To operate the babu platform, we need to collect certain personal information. This information comes from two sources — what you voluntarily provide, and information collected automatically while you use the platform.

1.1 Information You Provide Directly

When you create an account on babu, log in, or contact our support team, the following information may be collected:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Identity document details (when identity verification is required)
• Financial transaction information (deposit and withdrawal details)
• Messages and communications sent to support

1.2 Automatically Collected Information

When you visit babu.mom or use the platform, certain technical information is recorded automatically, such as:

• IP address and device type
• Browser type and version
• Pages visited and time spent
• Information collected through cookies and similar tracking technologies
• Gaming history and activity logs

2. Purpose of Using Your Information

babu uses your information only for legitimate and necessary purposes. The main uses are described below:

2.1 Account Management and Service Delivery

Your information is used to create, manage, and secure your account. This includes verifying logins, processing transactions, and delivering services according to your preferences.

2.2 Processing Financial Transactions

The necessary information is used to securely complete your deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.

2.3 Identity Verification and Fraud Prevention

Identity verification may be required to prevent fraud, money laundering, and other misuse. This is also important for protecting your account and funds.

2.4 Customer Support

When you request assistance through our live chat or email ([email protected]), your information is used to resolve your issue.

2.5 Responsible Gaming

Your information is used to monitor gaming activity, ensure responsible gaming, and provide assistance when needed.

2.6 Platform Improvement

Anonymised information may be used to analyse user experience and improve platform performance.

3. Sharing Information with Third Parties

babu does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Service Providers: Only the necessary information is shared with trusted partners to handle payment processing, technical infrastructure, and security. These partners have a contractual obligation to maintain confidentiality.
• Legal Obligations: We may be legally required to disclose information in response to lawful demands from competent authorities, court orders, or investigations.
• Fraud Prevention: Information may be exchanged with relevant agencies to detect and prevent fraudulent activity.
• Business Changes: If babu ever goes through a merger or acquisition, user information may form part of that process — though data protection standards will be maintained.

4. Data Protection and Security

To ensure the security of your information, babu applies industry-standard technical and organisational measures.

4.1 SSL Encryption

All data transfers on the platform are secured with SSL (Secure Socket Layer) encryption technology. This means your login credentials, financial details, and personal information cannot be intercepted by third parties.

4.2 Access Controls

Only authorised personnel can access your information, and their access is limited to only what is needed for their specific role.

4.3 Secure Infrastructure

Our servers and databases undergo regular security testing. Data protection is ensured through firewalls, intrusion detection systems, and regular backups.

4.4 Password Protection

Your account password is stored in hashed form. We will never ask you for your password. It is your responsibility to keep your password strong and not share it with anyone.

Please note that no data transfer over the internet can be guaranteed to be completely secure. We make every effort to ensure the highest level of protection, but we cannot accept liability for unforeseen risks.

5. Cookies and Tracking Technology

The babu.mom website uses cookies and similar technologies. These are small data files stored in your browser that help improve platform functionality and your experience.

5.1 Essential Cookies

These cookies are essential for the basic operation of the platform. Examples include maintaining your login state and managing security tokens. These cookies cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your language preferences and other personal settings.

5.3 Analytics Cookies

These collect anonymised information to help us understand platform usage and improve our services. You can manage these cookies through your browser settings.

You can delete or disable cookies from your browser, though this may affect some platform functionality.

6. Data Retention Period

babu retains your information for as long as necessary. All information is retained while your account is active. Even after an account is closed, some information may be retained for the following reasons:

• Financial transaction records must be kept for a set period for legal reasons
• Relevant information needs to be retained to prevent fraud and misuse
• Information necessary for resolving legal disputes may be kept

Information that is no longer needed is securely deleted or anonymised.

7. Your Rights

As a babu user, you have certain important rights regarding your own information:

7.1 Right to Access

You may request to know what information we hold about you. We will provide this information within a reasonable timeframe.

7.2 Right to Correction

If any of your information is incorrect or incomplete, you can contact us to have it corrected. Some information can also be changed directly from your account settings.

7.3 Right to Request Deletion

You may request the deletion of information that is no longer needed. However, if some information must be retained for legal reasons, deletion may not be possible.

7.4 Right to Object to Processing

In certain circumstances, you may object to the processing of your information. Contact us to exercise this right.

To exercise these rights, email us at [email protected] or contact us via live chat.

8. Protection of Minors

babu strictly enforces age requirements. This platform is for those aged 21 and above only. We do not knowingly collect information from minors.

Age is verified at registration. If a user opens an account with false information and is later found to be a minor, that account will be closed immediately and the collected information will be securely deleted.

If you become aware that a minor is operating an account on our platform, please contact us.

9. International Data Transfers

babu's server and service infrastructure may be located in various countries. Your information may be processed or stored outside Bangladesh. For such transfers, we ensure that the level of protection for your information is no less than the standard described in this Policy.

Adequate protection of your information is ensured through agreements with third-party service providers.

10. Policy Changes

babu reserves the right to amend this Privacy Policy as needed. If significant changes are made, we will try to notify users via a platform notice or by emailing their registered address.

The "Last Updated" date of each revised Policy will be shown at the top of the page. Continued use of the platform after a policy change will be considered acceptance of the revised policy.

We recommend that you visit this page regularly to stay informed of any updates.

11. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, do not hesitate to contact us. Our support team is available 24/7 to assist you.

• Live Chat — 24/7 (Bengali & English)
• [email protected]

We will respond to rights-related requests within a reasonable timeframe. We may need to verify your identity to confirm that the request has come from the genuine account holder.